Frequently Asked Questions

Happy Paws Policy

What payment methods can I use to make my purchase?

We accept the following payment methods: credit card, debit card, bank transfer.

What is the shipping cost?

Shipping costs will be calculated based on your total purchase and your location. This amount will be displayed at checkout, before you complete your purchase.

Do you make custom deliveries?

At HAPPY PAWS we make personalized deliveries only in the city of Valencia Capital, for the rest of Spain we send via Spanish mail.

How are shipments made?

We ship nationwide via Correo Español . By entering your zip code, the available shipping options and estimated delivery times will be displayed.

Will my order arrive in perfect condition?

Our products are packed with great care to ensure their protection during shipping. However, we cannot guarantee that the outer packaging (the box) will arrive in perfect condition, as it depends on the courier's handling. We do not replace damaged boxes.

Where can I receive my order?

We ship to the entire country of Spain via Correo Español.

Can I see how my order will look?

For full color and outline printed sweatshirts and t-shirts, we send a digital sketch showing how the garment will look. This sketch is sent temporarily (please do not request the attachment).

How long does it take for my order to arrive?

Delivery time depends on the product selected. For jumpsuits and pajamas, the approximate manufacturing time is 7 to 10 business days . Additional shipping takes between 1 and 5 business days. The estimated delivery time is indicated in each product listing. In some cases, unforeseen delays may occur. We do not offer returns for delays, although we do our best to meet deadlines. We only make returns if the order does not arrive in more than 30 days .

What are the customer service hours?

Our opening hours are Monday to Friday from 10 a.m. to 6 p.m. and Saturdays from 10 a.m. to 3 p.m., exclusively through our WhatsApp and Instagram channels. Here you can track your order and resolve any questions. Remember to have your order number on hand to speed up the process.
We do not offer customer service during holidays, but you can make your purchase and we will respond on the next business day.

Can I change my order?

Since all our products are customized, we do not make size changes or returns. We recommend that you carefully review the size chart before making your purchase. If you have questions about the size, do not hesitate to contact us via WhatsApp or Instagram to receive personalized attention.

What do I do if my product arrives in poor condition?

If the product you received is different from the one you ordered or arrives in poor condition, you can request an exchange within 10 calendar days from the date of receipt.

To make a claim, please contact our Customer Service via WhatsApp at 622018789 or by email at ok.happypaws@gmail.com . We will need the following information: Name, order number, shipping code, product description (quantity, reason for exchange), and a photo of the product if it is damaged. Items must be in the same condition that you received them, unused, with the original tag and packaging. You must also present the purchase receipt.

Refunds: We only offer refunds in very specific cases, such as if the product does not arrive in proper condition after being recreated for the second time. In such a case, we will only refund the cost paid by the customer. Additional production and shipping costs will be at our expense.

Additional information:

• Cancellations and refunds: Once the purchase has been made, we do not make cancellations or refunds. We ask that you read the waiting times carefully before making your purchase.
• Return of defective products: If the product you received is defective, we will send you a return label to the same original shipping address. We do not make returns to other addresses, unless they are within a 5 km radius of the initial address.
• Modification of defective products: If the product is defective, you must send us the defective item so that we can send you a correct one.
• Re-delivery of unreceived orders: If you do not receive your order on the first attempt, Correo Español will attempt to deliver it the following day. If the order is not received, it will be returned to our workshop and the cost of reshipping will be borne by the customer.

Customized products:

All of our products are created from a custom illustration of your pet's photo. Please note that while we strive to reflect your pet's primary color, slight variations may occur due to differences in screen displays and printing processes. We are committed to capturing the essence of your pet with every design we create.